How it works

The slow part is not the software.

Getting permission to read from your record system is what takes the time, and it is not in our hands or yours alone. Here is the real sequence, with the waiting shown rather than hidden.

We look at what you already have

A conversation, not an install. What you are accountable for reporting, what you produce today, and who does it. Most practices find the answer is one person and a spreadsheet, which is worth knowing before anything is connected.

You get a written summary of what we found, whether or not you go ahead. If we think you do not need us, that is what the document will say.

About a week Two conversations, roughly an hour each. Nothing is installed and no data moves.

You ask your record system for access

This is the step nobody warns you about. Access is granted by whoever administers your record system, not by us, and it cannot be arranged in advance. Any vendor telling you they are already connected to your system is describing something else.

We write the request, name who it goes to, and chase it. You sign it. That is the whole of your involvement, and it is the step most likely to stall.

Weeks, sometimes longer Published research on organisations doing this deliberately, with technical staff, found a wide range before a first successful read. We report where the request is every week, including the weeks when the answer is that nothing moved.

We read a copy and check it

Records come across into one shared structure. Nothing is written back to your system. Before anything is counted, every batch is examined for the faults that make reporting wrong rather than merely late.

You will probably get findings here, and they will look unflattering. Contradictory dates, entries never filled in, the same person recorded twice. That is normal, it is what the check is for, and seeing it beats having it quietly folded into a rate.

Days once access exists The first read is the long one because it covers your history. After that only what changed is read.

You get numbers, or a reason there are none

Each measure arrives with the number of patients it covers, the period it covers, and how it was worked out. Where the records cannot support a measure, the screen says so and lists what is missing instead of showing a figure.

Use these to manage your own performance. They are not risk adjusted and do not apply the exclusions an agency submission requires, so do not file them.

Same week Then continuously. If a feed stops arriving, or a run reads less than the whole picture, that is raised as an issue rather than absorbed.

What we need from you

Less than you expect, and at worse times than you expect.

The work is front-loaded and small. Two conversations, one signature on a request we write, and a name we can chase it with. After that the demand on you is a monthly review you are free to decline.

What we cannot do is remove the waiting. It sits in somebody else's queue. The honest thing is to say so at the start rather than let you find out in week six.

No paper to send: We do not need your charts, and there is nothing to scan for the clinical measures.
No change to how you work: Nobody has to enter anything differently. We read what is already recorded.
Nothing written back: Your record system stays the source of truth and is never modified.
You can stop at any point: A full export on request, no notice period, no charge.

The first conversation costs you an hour.

You get the written summary either way, including the version that says you should not buy this yet.

Start a conversation Read the pricing first